Delete your Veylo account
Last updated: 29 October 2026.
Veylo is operated by John Tawadros personally in Queensland, Australia, for adults aged 18 or older based in Australia. Contact support@joinveylo.com for deletion help.
Start in the app
Open Profile > Settings > Delete account. Read the confirmation and retention information, then follow the ownership and confirmation steps. You do not need to give a reason for leaving. Signing out or uninstalling the app does not delete the server account. Completed deletion may be irreversible.
Request help without the app or sign-in
Email support@joinveylo.com, with the subject Veylo account deletion. Give the account email or username, what you want removed and a way to reply. Use the account email where possible. A sender address alone does not authorise deletion; proportionate ownership checks protect against someone deleting another person's account.
If you cannot use normal recovery, say so. This starts a request for help; sending an email is not proof that ownership is verified or deletion has completed. Never send passwords, sign-in codes, recovery tokens or unsolicited identity documents.
Response and progress
We will provide an initial human response in less than 48 hours, including weekends. It acknowledges or explains handling. It is not a guarantee of deletion completion in that interval or a delay to urgent duties. We will explain relevant checks, remaining work or a specific lawful retention issue unless law prevents an explanation.
Your request covers the account, profile, status, friendships and memberships, authored posts, comments and sent messages, account settings, notifications, push tokens and photos. A step can fail or need further work. A confirmation screen, an unavailable account, a missing image link or a completed status is not proof that every physical or provider copy was erased.
What may remain or need separate work
- Older public photos, private submissions, rejected/replaced files and cached images can require separate removal. Removing a profile reference does not prove file deletion. There is no assured automatic deadline for removing all pending images or all copies.
- Reports made by other people, moderation reasons, feedback, suggestions, device/installation information and necessary request or action records can remain pending review. Removing an account link does not make free text anonymous.
- Other participants' content, shared group information, notification previews, screenshots and independent copies cannot all be recalled automatically.
- Support mail, separate launch/early-access lists, delivery/security logs, exports and backups have distinct lifecycles and are not all removed automatically by in-app deletion.
Ask us to review a remaining photo or link, correspondence, list entry or other record. Identify only what is needed to locate it. Any necessary retention must relate to a particular lawful purpose, with restricted access and review of continued need. A complaint or backup is not permission to keep a whole account indefinitely. We do not promise an immediate all-copy erasure date or a universal legal retention period.
See the Privacy Policy, support and appeals, Terms and child safety standards. External legal and regulator remedies remain available.