Veylo support and complaints
Last updated: 29 October 2026.
Contact John Tawadros
Veylo is operated by John Tawadros personally, based in Queensland, Australia. It is currently free, personally funded and not monetised, and is for adults aged 18 or older based in Australia.
Email support@joinveylo.com for account help, privacy, safety, moderation appeals or deletion. You can contact us without signing in or reinstalling the app. Describe the issue briefly, include an account identifier or content location where relevant and a way to reply. Share only what is necessary. John handles requests; authorised backup assistance can help with support and safety handling when needed.
Never send a password, sign-in code, recovery token, unsolicited government ID or age-verification selfie. Do not download, copy, forward or attach child sexual abuse material; report its location and a lawful description.
Safety and urgent help
Use available in-app reporting or email support. Email is also available if you cannot sign in, a form fails or a target is blocked, deleted or unavailable. Good-faith reports and criticism are allowed; a complaint is not malicious simply because it is not upheld.
We will provide an initial human response to safety complaints and deletion requests in less than 48 hours, including weekends. This begins or explains handling. It is not a promise of investigation, resolution, removal or deletion completion in that time and does not delay any urgent legal duty.
Veylo is not an emergency service and these are not continuously monitored emergency channels. If someone is in immediate danger in Australia, call 000. You can independently contact police or eSafety. Read our child safety standards.
Decisions and appeals
To appeal a moderation, eligibility or access decision, identify the account or decision if possible and explain why it should change. We will consider relevant information and new context fairly and give an outcome with reasons we can lawfully provide. An appeal does not automatically restore content or access while an urgent risk remains. Restricted accounts can still email privacy, deletion or appeal requests.
We will not reveal a reporter's identity to the reported person without agreement unless law requires it. Circumstances can nevertheless allow identity to be inferred. We may limit information to protect someone's safety, privacy or an investigation.
Privacy and deletion
For access, correction or a privacy complaint, describe the information/event and outcome sought. Reasonable ownership checks may be needed. We will explain a lawful refusal and available review route as permitted. The less-than-48-hour commitment covers initial safety/deletion replies, not resolution of every privacy matter. The OAIC can advise whether a privacy complaint is within its jurisdiction. Consumer, safety, tribunal and court options remain available.
To begin deletion in the app, open Profile > Settings > Delete account. For help without app access, email support@joinveylo.com. A request is not proof that deletion is complete. See account deletion for remaining-copy and photo limits.
Separate launch and early-access list requests can also be made by email; app-account deletion does not automatically withdraw those records. Read the Privacy Policy and Terms.