Veylo Terms of Service

Last updated: 29 October 2026.

1 Who we are and these Terms

Veylo is operated by John Tawadros personally, based in Queensland, Australia (we, us or our). Veylo is currently free, personally funded and not monetised. Our contact person is John Tawadros at support@joinveylo.com.

These Terms govern your account and use of the Veylo app and its related services. Publishing this page does not itself record an existing user's acceptance of updated Terms. Material changes are handled as described in section 17. You agree to them when you select the acceptance control provided in Veylo. Please read them before accepting. If you do not agree, do not create an account or accept the updated Terms; you can contact us for help closing an existing account.

Our Privacy Policy explains how we handle personal information. Accepting these Terms does not provide blanket consent to every use of personal information or replace a consent that the law requires us to obtain separately.

2 Eligibility

You must be 18 years or older and based in Australia to create or use a Veylo account. The service is intended for use in Australia. You must not misrepresent your age or help another person avoid an eligibility restriction.

Veylo focuses on university communities. Registration asks for university, campus and study details. Give accurate information, and only claim an affiliation you can reasonably support. If the available choices do not accurately describe your circumstances, contact us before completing registration.

A university badge or affiliation indicator is limited information. It is not confirmation of a person's identity, age or current enrolment. Our 18+ rule is an eligibility requirement; it is not a guarantee that every person you encounter has had their age independently verified.

We may restrict an account while we reasonably investigate an eligibility concern. We will explain any information needed to resolve the concern and how it will be handled. Do not send government identification or an age-verification selfie. No such process has been selected. Ordinary profile-photo submissions are not age verification.

Veylo is independent of the universities shown in the app. A university name or reference does not mean that university operates or endorses Veylo.

3 Your account and security

Keep your registration and contact details accurate and reasonably up to date. Use your own account and an email address you are entitled to use. Do not impersonate another person or transfer your account to someone else.

Take reasonable steps to protect your password, email account, device and sign-in information. Tell us promptly if you suspect unauthorised access. You are responsible for your own use of Veylo; you are not automatically responsible for every unauthorised act merely because it involved your account.

Recovery and deletion may require proportionate checks that you control the account. Never send us your password, a sign-in code or a recovery token by email. If you cannot complete an available recovery step, contact support@joinveylo.com.

4 What Veylo provides

Veylo helps people connect through profiles, campus and availability status, friendships, a community feed, comments, reactions and direct or group text conversations. Features may differ between supported iOS and Android versions or be unavailable during a staged release.

Statuses and availability are user-provided or derived from device information and can become inaccurate or out of date. Notifications can be delayed or fail to arrive. Do not treat a status, activity time or message indicator as reliable proof of someone's location, attendance, availability, safety, identity or receipt of a message.

Consider the audience before posting or sharing. Names, university and study details, approved photos and other profile fields may be visible to other eligible signed-in users. Feed content is not necessarily limited to friends. Direct and group messages are shared with the relevant conversation participants and are processed on our servers.

Status audiences and other privacy settings control particular features. Turning off discovery does not make every profile field private. Changing an audience, blocking someone or removing content does not retrieve copies another person has already saved or notifications already delivered to their device.

Location use is optional. You can use the available manual status controls and change device permissions. A shared campus or zone can reveal where you are or have recently been, even without sharing exact coordinates.

Profile photos are optional. New submissions are held privately for manual review and do not replace your approved photo before approval. Approved photos use public image links: someone who obtains a link may view or save the image outside Veylo. Removing a photo from your profile does not necessarily delete every stored copy immediately. The Privacy Policy explains the current deletion limits.

Respect other people's privacy. Do not publish their private contact details, location, intimate material or confidential communications without an appropriate basis.

6 Your content and the permission we need

You retain ownership of the content you create. Only submit content that you have the right to share with the intended audience.

You give us a non-exclusive, worldwide, royalty-free licence to store, copy, technically format, transmit and display your content only as reasonably necessary to provide the features you use, deliver it to its intended audience, review reports, apply these Terms and comply with applicable law. The licence includes allowing our service providers to perform those functions for us. Worldwide processing is needed because some providers operate overseas.

This permission does not transfer ownership to us. We will seek separate permission before featuring your content in our marketing. We do not require a general waiver of your moral rights.

The licence ends when the relevant content has been deleted from our systems, except to the limited extent necessary for copies lawfully retained for a purpose explained in the Privacy Policy. A retained copy does not give us a new right to exploit the content for unrelated purposes.

7 Conduct and content standards

You must not use Veylo to:

Harass, stalk, threaten, intimidate, bully or deliberately humiliate another person, or encourage others to do so.
Promote hatred, violence or discrimination against a person or group, including because of race, religion, disability, sex, gender identity or sexual orientation.
Engage in child sexual abuse or exploitation, grooming, sexual extortion, trafficking or sexualised contact with a child; create, request, possess through the service, share or promote child sexual abuse material.
Share non-consensual intimate images, sexualised impersonations or other material that violates someone's sexual privacy; post pornography or sexually explicit material.
Encourage suicide, serious self-harm, terrorism or violent extremism, or share graphic violence for exploitation or shock.
Impersonate someone, deceive people about your identity or affiliation, defraud them, promote scams or unlawfully offer goods or services.
Infringe intellectual property, confidentiality or privacy rights, or share unlawful material.
Send spam, repeatedly contact someone who has declined contact, evade a block or a justified account restriction, or misuse reporting tools through deliberately false or malicious reports.
Harvest profiles, messages or location information; conduct unauthorised surveillance; or use automated collection in a way that breaches people's rights or disrupts Veylo.
Interfere with security, gain unauthorised access, introduce malicious code or disrupt the service.

These standards also apply to profile names and photos, statuses, group names, posts, comments, messages and interactions with support. They do not prevent good-faith safety reports, criticism or lawful requests for help. A report will not be treated as malicious simply because it is not upheld.

8 Reporting concerns and urgent help

Read our child safety standards. Use the reporting controls available in the app or email support@joinveylo.com. Email is also available if a target cannot be selected, you cannot sign in, or an in-app report cannot be submitted. You can report concerns about content, behaviour, age eligibility, moderation or our compliance with these standards.

Give enough information for us to locate the concern, such as a username, approximate time and relevant content location, together with a short description. Do not download, reproduce or send child sexual abuse material. We do not require you to collect unlawful material to make a report.

We will provide an initial human response to safety complaints in less than 48 hours after receiving them, including weekends. That response acknowledges the complaint and begins or explains the next steps. It is not a promise to complete an investigation or resolve the complaint within that interval. Urgent matters may require immediate action or referral.

Veylo is not an emergency service, and our reporting channels are not continuously monitored emergency channels. If someone is in immediate danger in Australia, call 000. You can also find independent reporting options at esafety.gov.au/report. Using our complaints process does not restrict your right to contact police, eSafety or another authority.

9 Moderation decisions and appeals

We use basic automated screening and human review to help apply these Terms. Automated screening can make mistakes. We do not guarantee that all harmful material will be detected before it is seen, and we remain responsible for the steps the law requires us to take.

If we identify child sexual abuse material, we will take appropriate steps to remove or disable access to it and report it to an appropriate child-protection or law-enforcement authority. We will comply with applicable mandatory reporting and removal requirements and handle any evidence only as lawfully permitted. Other material may also require urgent removal or reporting under applicable law.

Depending on the circumstances, we may decline a photo, remove or restrict content, warn a user, limit features, suspend an account or close it. We will consider the seriousness and context of the concern, the risk of harm, relevant previous conduct and whether a less restrictive response is appropriate. We may act promptly where reasonably necessary to protect people or comply with law.

Where we take action affecting you, we will explain the decision and the available review route, unless doing so would be unlawful or would compromise someone's safety, privacy or an investigation. We may limit the information we provide to protect a reporter or another person.

We will not reveal a reporter's identity to the reported user without the reporter's agreement unless required by law. The circumstances described in a report may nevertheless allow someone to infer who reported it.

You can appeal a moderation or eligibility decision by emailing support@joinveylo.com. Identify the account or decision if you can and explain why you think it should change. We will review the relevant information, consider any new context and communicate an outcome with reasons we can lawfully provide. An appeal does not automatically restore content or account access while an urgent risk remains.

10 Account restrictions and closure

We may suspend or close an account for a serious or repeated breach of these Terms, an unresolved eligibility issue, a material security risk, or where required by law. We will use restrictions proportionately and give notice and an opportunity to respond where reasonable. Immediate action may be necessary for safety, security or legal reasons.

Where an issue can reasonably be corrected without exposing others to harm, we will consider giving you an opportunity to correct it. You can use the appeal route in section 9 even if you cannot access the app.

Restriction or closure does not remove your right to raise a complaint, request access to personal information or request deletion. We may need to keep limited information for a specific lawful purpose, as explained in the Privacy Policy.

11 Leaving Veylo and deleting your account

You can initiate account deletion through Settings in the app. If you cannot use that route, email support@joinveylo.com from the account email address where possible and ask to delete your Veylo account. We may need proportionate identity checks before acting. You do not need to provide a reason for leaving.

We will provide an initial human response to deletion requests in less than 48 hours after receiving them, including weekends. This is an initial-response commitment, not a deletion-completion deadline. If further checks or work are needed, we will explain the next steps and any relevant limitation.

Your deletion request covers the account and associated profile, status, friendships and memberships, authored posts, comments and sent messages, settings, notifications, push tokens and account photos. Processing can fail or need additional work, particularly for photos and separate systems. A confirmation screen or a profile disappearing is not proof that every step or every copy has been erased. Some reports, operational records, shared conversation information, notification copies, email correspondence and provider records can remain. The Privacy Policy explains these limits and how to request review of remaining information.

Uninstalling the app or signing out does not itself delete your account. Once deletion is completed, the deleted account and content may not be recoverable. Other people's independently created content and copies they lawfully hold are not automatically erased by your request.

12 Availability and changes to the service

We will use reasonable care in providing Veylo. Availability can be affected by maintenance, software faults, network conditions, device limitations and service-provider outages. We will take reasonable steps to address problems within our control.

We may improve, replace or retire features. We will consider the effect on users and give reasonable advance notice of a substantial reduction in the service or permanent closure where practicable. Urgent security, safety or legal changes may need to take effect sooner; we will explain them as soon as reasonably practicable.

Nothing in this section limits a non-excludable consumer right or remedy.

13 Third-party services and links

Veylo relies on hosting, authentication, notification and app-distribution providers. Your use of services provided directly by Apple, Google or another third party may also be governed by that provider's terms and privacy information.

A link to an independent website is not an endorsement of everything on it. Consider the destination's information before sharing personal information there. Our use of a provider or a link does not exclude responsibility that the law places on us.

14 Veylo's intellectual property

We or our licensors own the Veylo software, branding and service materials, apart from user content and material owned by others. We permit you to use them as needed to use Veylo in accordance with these Terms.

Do not copy, sell or misuse those materials or represent yourself as Veylo. This section does not restrict a use permitted by applicable law or an applicable open-source licence.

15 Australian consumer rights and responsibility for loss

You may have rights and remedies under the Australian Consumer Law and other laws, including consumer guarantees where they apply. Nothing in these Terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

Subject to those rights, we are responsible for loss to the extent it is reasonably foreseeable and caused by our breach of these Terms, negligence or unlawful conduct. We are not responsible for loss to the extent it was caused by your conduct or an independent third party and we did not cause or contribute to it. This does not excuse us from reasonable care in choosing and managing providers or from any responsibility imposed by law.

Each party should take reasonable steps to avoid unnecessary loss. No provision of these Terms limits liability for fraud, wilful misconduct or any liability the law does not permit us to limit.

16 Complaints, disputes and governing law

Contact support@joinveylo.com with a complaint about Veylo or these Terms. We will consider it fairly and try to resolve it with you. The initial-response commitments in sections 8 and 11 apply to safety complaints and deletion requests.

You may seek independent advice or use any available regulator, consumer agency, tribunal or court process. You do not have to waive those options or agree to private arbitration to use Veylo.

These Terms are governed by the laws of Queensland and applicable Commonwealth laws. The courts and tribunals of Queensland have non-exclusive jurisdiction. This does not remove the protection of a mandatory law that applies to you or prevent you from using another court or tribunal available under that law.

17 Changes to these Terms

We will publish an updated effective date when these Terms change. For a material change, we will explain what is changing and give reasonable advance notice through the app, email or another appropriate direct notice. We will obtain renewed acceptance where appropriate or required by law.

A change needed urgently for legal, safety or security reasons may take effect sooner. We will explain it as soon as reasonably practicable. Changes apply prospectively and do not take away rights or remedies that have already arisen.

If you do not agree to a material change, you can stop using Veylo and request account deletion. A new use of personal information requiring consent will be addressed separately from acceptance of these Terms.

18 How these Terms operate

If a provision cannot lawfully operate, it will apply only to the extent permitted by law. The remaining provisions continue where they can operate fairly and consistently with the purpose of these Terms.

If we transfer operation of Veylo to another operator, we will give appropriate notice and ensure that the transfer does not reduce your rights under these Terms. Any associated handling of personal information must comply with applicable law and the Privacy Policy.

19 Contact

Operator: John Tawadros personally Contact person: John Tawadros Location: Queensland, Australia Support, safety, privacy and deletion: support@joinveylo.com